Privacy Policy

1. Introduction

Film Personnalisé is committed to protecting the confidentiality and security of its customers’ personal information. This privacy policy describes how we collect, use, store, and protect the information you provide to us via the website film-personnalise.com.

The data controller is:

• Hugo Daveluy (Sole proprietor)
• 256 Avenue de Dunkerque, 59130 Lambersart, France
• SIREN: 878 539 519
• Email: contact@film-personnalise.com

2. Collection of information

We collect the following types of information:

• Personal information: surname, first name, email address, payment information (processed by our payment provider Stripe).
• Content provided for the creation of the film: photos, character names, occasion, story, selected style, any personalized text or lyrics.
• Technical information: browser type, IP address, website usage data, collected via cookies and other tracking technologies.

3. Use of information

The information collected is used to:

• process and fulfill your order (creation and delivery of the personalized film),
• communicate with you about your order (confirmation, delivery, revisions),
• provide customer support,
• improve our website, service, and user experience,
• send you marketing communications, with your consent (newsletters, offers),
• comply with our legal and tax obligations.

4. Legal basis for processing (GDPR)

We process your data on the following legal bases:

• Performance of a contract: to process and deliver your order.
• Consent: for marketing communications and non-essential cookies.
• Legal obligation: for invoicing, accounting, and tax obligations.
• Legitimate interest: to improve the service and prevent fraud.

5. Data security

We implement technical and organizational security measures to protect the confidentiality and integrity of your information. Payment transactions are secured via the SSL/TLS protocol and processed by Stripe, which complies with the PCI-DSS standard.

6. Sharing of information

We never sell, exchange, or rent your personal data to third parties for commercial purposes.

Your data may be shared with processors strictly necessary for the provision of the Service:

• Stripe — payment processing,
• Vercel — website hosting,
• email sending providers (transactional and marketing),
• animation tools used for film production,
• YouTube (only if you subscribe to the upload option).

7. Your photos and your story

The photos, names, and stories you send us are used exclusively for the creation of your personalized film. They are never shared, sold, or reused for other purposes, unless you give your explicit consent (for example, for use as a testimonial).

8. Data retention

Your personal data is retained:

• for the time necessary to fulfill the order and provide customer support,
• for the statutory accounting and tax retention periods (10 years for invoices),
• until you withdraw your consent for marketing data.

Photos and source files provided for the creation of the film are retained for a maximum of 6 months after delivery, then deleted, unless you request otherwise.

9. Your rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (“Informatique et Libertés”), you have the following rights:

• right of access to your data,
• right to rectification,
• right to erasure (“right to be forgotten”),
• right to restriction of processing,
• right to data portability,
• right to object,
• right to withdraw your consent at any time,
• right to lodge a complaint with the CNIL (www.cnil.fr).

To exercise these rights, contact us at: contact@film-personnalise.com.

10. Cookies

Our website uses cookies to ensure its proper functioning, remember your preferences, analyze audience traffic and, where applicable, personalize marketing content. You can manage your preferences at any time via the cookie banner available on the website.

11. Changes

This privacy policy may be updated at any time. The applicable version is the one published on the website on the date of your visit.